Business Resume

Tools Used:

Education:

Professional Affiliations:

Experience:

Ministry of Public Safety & Security (Justice Technology Services)
(through Quantum)

(Contract) 

June 2003 - Sept 2003

• Worked closely with manager of Finance Department, responsible for creating organizational charts, developing floor plans, proofreading and editing Employee Orientation Guide, and supporting JTS's Knowledge Management initiative.

Ministry of the Attorney General (Court Services Division)
(through P.D. Bureau)

Forms Assistant & Proofreader (Contract) 

September 2002 - December 2002

• Worked closely with the various legal departments to revise electronic and hardcopy forms (English & French).

   

• Provided administrative services to the Manager of Forms Department including typing, filing, and photocopying.

Longwoods Publishing Corporation

Proofreader (Contract) 

July 2002

• Proofread several articles about drug policies, which are to be submitted to the Romanow Commission, and published in Healthcare Papers.

• Worked with Information Technology department in large financial institution, documenting operating procedures for internal audit, resulting in clear communications for senior management's presentation to internal auditors.
• Wrote, edited, and laid out procedural document.
• Conducted interviews and coordinated meetings.
• Created flowcharts and templates
  

• Edited and laid out software and psychological technical manuals for forensic, human resources and health care clients which were published.
• Created and managed online help files, resulting in the distribution of version 5 software online help catalogue to domestic and international customers as well as updated 16-bit software help files.
• Wrote and edited copy for product catalogue that was distributed to over 20,000 customers in the United States and Canada.
• Wrote articles on organizational development and creative writing for internal quarterly newsletters.
  
• Coordinated the scheduling and organizing of project team meetings, writing and distributing monthly status reports to senior management.

• Worked on an 8-member team that conducted an analysis of the back office operations for CIBC's main branch, resulting in a successful review of the bank's internal operations.
• Created over 100 business-process flowcharts and managed project matrixes.
• Zipped and unzipped large files.
  

• Business development, responsible for selling advertising spots for a web directory/portal that will be launched in August 2002. Beta version of web site available upon request.
• Designed an electronic survey form and created PowerPoint presentation panels for OHA Conference, resulting in an award-winning health employment services survey.
• Provide communications and technical support services on a project-by-project basis.

• Managed the help desk that supported approximately 100 users resolving seven to ten trouble tickets per day.
• Provided Outlook user training to individuals and groups.
• Created email filtering rules, setting up distribution lists, scheduling appointments, managing tasks by priority level, tracking and flagging email messages, and creating directories on LAN and desktop systems.
• Played an active role in the implementation of a new email system, resulting in the creation of procedures that led to significant timesavings for the entire organization.
• Administered and managed corporate web and intranet site, as well as participated in the design, development, and overhaul of new image for the Institute.

• Coordinated massive mailing to hospital suppliers informing them of SWCHSC's exemption from paying PST.
• Imported Microsoft Excel csv files into Microsoft Access.
• Formatted and reviewed policy and procedures documentation using Microsoft Word that resulted in clear communications for departmental staff.
• Appointed by senior management to participate in the 1999 to 2000 fiscal audit, preparing accounting information to present to external auditors.
  
• Coordinated massive mailing to hospital suppliers informing them of SWCHSC's exemption from paying PST.

• Maintained and managed Lotus database, resulting in an up-to-date, well maintained client database.
• Created demographic graphs/charts which were published on the Ministry's website
• Acted as liaison between tourism industry and senior government staff to ensure clear communications.

• Appointed by senior management to participate in 1998 to 1999 internal audit to manage Access database, and generate regular reports. This resulted in a successful internal review.
• Developed and designed an Access database to manage mutual fund pricing errors for clear communications between customer service representatives and investment clients.
• Developed workflows for senior VP under intense deadlines while learning a new software package, for a successful presentation to CIBC's board of directors.
  
• Coordinated and scheduled meetings, taking minutes and managing administrative tasks.
• Recipient of quarterly award for outstanding accomplishments.

• Answered telephones, took messages and scheduled meetings for staff.
• Entered data into spreadsheets.
• Managed corporate mail outs.
• Set up corporate library.
• Prepared weekly and monthly inventory.

• HTML

• Printers
• Scanners
• Drivers
• CD-Writers

• MIDI messages: note on/off, program change
• SYSEX
• Velocity
• Continuous controller
• MIDI clock Synthesizers: analog, polyphonic and multitimbral
• Algorithmic composition programs: "Band in the Box" and "The Super Jam"